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FORD TO ADDRESS EXPLORER EXHAUST FUMES ISSUES WITH FREE REPAIRS

Posted on Thursday, November 30th, 2017 at 2:52 pm    

Ford says it is taking action to give piece of mind to the more than 1.35 million owners of Ford Explorers SUVs concerned about exhaust fumes. According to a recent article in the Detroit free Press, Ford announced that it will inspect, and if needed, repair vehicles for free.

A spokesman for Ford said the company is taking the action voluntarily, although it has notified NHTSA. NHTSA has an ongoing investigation into the complaints which involve Ford Explorer SUVs from 2011 – 2017.

While Ford maintains that it’s vehicles are safe, Ford stated that it realizes customers are concerned about the issue and is taking this step to address the concerns of their customers. Ford also stated that its investigation did not find carbon monoxide levels in excess of what people experience in their everyday lives.

The problem first surfaced when Ford redesigned its Explorer SUVs with the 2011 model year. Many of the complaints involved Ford Explorer police Interceptors and several police departments pulled their vehicles off the road because of complaints from their officers about fumes and carbo monoxide inside the vehicle. In some cases, officers even had to be hospitalized.

Ford has stated that its investigation into the police vehicles, showed that the problems were the result of improperly installed aftermarket equipment. Ford explained that non-factory outfitters drilled holes into the police SUVs to install extra equipment which allowed the fumes to enter the interior passenger compartment of the vehicle.

The Detroit Free Press article notes that Ford is addressing this issue through a service campaign and not a recall. However, NHTSA is still investigating and the agency has said that “NHTSA will take appropriate action as warranted, and any future decisions will be based upon the findings of the investigation.” Thus, a recall still remains a possibility if NHTSA determines that a recall is warranted.

Source: A Detroit Free Press article appearing at usatoday.com on October 13, 2017 entitled “Ford Offers Free Repairs to Address Explorer Exhaust Gas Concerns” by Eric D. Lawrence.